Monster Clutch Company proudly ships via UPS!
All Monster Clutch Co. clutches are built to order and the typical window is 5-7 business days to complete, this will vary depending on the unit purchased with some units taking up to 10 business days to build - we very much recommend you contact a sales representative to verify ship times if you're in a hurry/your vehicle is disabled to avoid any confusion. Once built the units will ship via UPS ground with a signature required unless you've paid for expedited shipping, all "small parts" that show to be in stock will ship same day as long as they're ordered before 1 P.M. CST, this includes express shipping options. UPS automatically sends tracking information to the email address you used when ordering from us, this information is sent when UPS scans the package here as they pick up.
Any returned packages will inquire an additional shipping fee to get them sent back to you - it is the customer's responsibility to contact UPS if they are not available to sign for the package, UPS has made this very easy with their online support.
It is Monster Clutch Co. desire to provide you with not only the best made clutch components in the industry but also the absolute very best service! It's no secret that sometimes things come up - whether that's changing your mind or build, or just not needing what you purchased any longer - we try and make this as pain-free as possible to handle. Below are the policies we have on returns - they're straightforward and clear cut, however, if you have questions or need more information feel free to reach out to us and we'll be happy to take care of you!
There is a 30-day return window from the date of the delivery of your order, see below for details -
- All parts must be in new/re-sellable condition and be in the original packaging
- Any parts that are installed/bolted up are not returnable
- Shipping is not refundable - in the event, the purchase was made during a "free shipping" sale the flat rate shipping amount of $59.95 will be deducted from the amount refunded
- Any products sent back to Monster Clutch Co. must have an RGA attached to it, these are obtained from our tech support staff which can be reached at firstname.lastname@example.org - anything sent that does not have an RGA number clearly written on the outside of the package will be denied at the shipping dock - this is very important!
As stated above, to initiate a return of any kind you must contact our support staff at email@example.com and they will get all of the information necessary and will provide you with an RGA number and return shippiing instructions. The RGA number is very important since we will not accept any packages unless they have a clearly marked RGA number on them, if they do not we will decline the package at the shipping dock.
You can visit this link to view our warranty information - *LINK*, this will outline all that is covered under our one year warranty, in the event you have further questions we encourage you to contact support to go over these details with you. In the event you need to exchange a part for a warranty replacement there are two ways to go about it - slow and quick, see below for details.
- Slow Method - Contact support to receive an RGA number to get the part/parts that you want to exchange returned to Monster Clutch Co. - once they are received one of our agents will contact you with the options/details pertaining to your exchange.
- Quick Method - Contact support to receive an RGA number, then go online and purchase the part that you want to exchange. When returning the old part make absolutely certain you follow the return shipping instructions and include the RGA number on the outside of the package - once received one of our agents will contact you as quickly as possible so that we can rectify the situation at hand.
Incorrect, damaged, or defective parts
We understand we're all human and mistakes/accidents happen - if you get parts that are incorrect, defective, or damaged upon initial inspection of your package stop immediately and contact support to get them swapped out - do NOT attempt to use them in that condition as it often times lead to much larger issues and may not be covered under our warranty. There are still two options to handle these exchanges, see the policy above to outline those options.
There will be a 25% restocking fee assessed on all cancellations - this is due to all orders being built to order, there are no exceptions to this rule. You have 30 days from the original date of delivery to return your product, this is outlined above. Refunds typically take 3-5 business days to show in your account, if you have any questions on this you may contact support at firstname.lastname@example.org and they'll be more than happy to go over your inquiries.
All refunds are processed within 72 hours of the request, we ask that customers allow an additional 5-7 business days for the credit to appear on their accounts - this is due to the processing on the credit/debit card side of things and Monster has no way to speed this up. If you pay with PayPal the refund will be sent to your account minus the transaction fee, these typically show in a 24 hour period. All refunds will be the original purchase price minus a restocking fee of 25% and shipping, if you were given a "free shipping" promotion the flat rate shipping amount of $49.95 will be deducted from your refund.