Shipping Insurance Policy
Monster Clutch Company offers optional Shipping Insurance during checkout for eligible orders. Shipping Insurance is intended to provide protection against qualifying loss or damage that occurs while a shipment is in transit.
Shipping Insurance is optional. Customers who choose not to purchase Shipping Insurance assume the risk of loss, theft, or damage after the shipment has been accepted by the carrier.
Coverage
When Shipping Insurance is purchased, coverage may apply to:
- – Packages lost in transit prior to delivery
- – Packages damaged during transit
Shipping Insurance does not cover installation costs, labor charges, vehicle downtime, towing expenses, rental vehicles, lost income, or any consequential damages.
Signature Required Deliveries
Monster Clutch Company requires signature confirmation on clutch shipments due to the value of the products being shipped.
Once a shipment has been delivered and signed for at the delivery address, the shipment will be considered successfully delivered. Shipping Insurance coverage for loss or theft ends upon successful delivery and signature confirmation.
Coverage may still apply to shipping damage that is reported within the required claim period.
Orders Without Shipping Insurance
Customers who decline Shipping Insurance understand that Monster Clutch Company is not responsible for packages that are lost, stolen, damaged, or missing after being accepted by the carrier.
As a courtesy, Monster Clutch Company may assist customers with carrier investigations or claims. However, recovery through the carrier is not guaranteed, particularly when additional shipping insurance coverage was not purchased.
Claim Reporting Requirements
Claims must be reported within five (5) calendar days of delivery or expected delivery.
Customers may be required to provide:
- – Photographs of damaged packaging
- – Photographs of damaged products
- – Carrier documentation
- – Any additional information requested during the claim review process
Failure to report a claim within the required timeframe may result in denial of coverage.
Exclusions
Shipping Insurance does not cover:
- – Packages that have been successfully delivered and signed for
- – Theft occurring after a completed delivery
- – Incorrect shipping addresses provided by the customer
- – Packages refused by the recipient
- – Unclaimed or abandoned packages
- – Delivery delays caused by carriers, weather, labor disruptions, customs processing, or other events outside Monster Clutch Company’s control
- – Cosmetic packaging damage that does not affect the product
- – Fraudulent or unsupported claims
Claim Resolution
Approved claims will be resolved through replacement of the affected product. Refunds will not be issued under Shipping Insurance coverage.
Replacement products will be shipped once the claim investigation has been completed and approved.
Limitation of Liability
Monster Clutch Company’s maximum liability under any approved Shipping Insurance claim shall not exceed the original purchase price of the insured product.
Monster Clutch Company reserves the right to investigate all claims and determine claim eligibility at its sole discretion.
Contact Information
Monster Clutch Company
4204 Glenview Drive
Haltom City, Texas 76117
Phone: (817) 750-2000
Email: sales@monsterclutches.com
Website: www.monsterclutches.com
